Forrester TechRadar Report: Digital Customer Experience Technologies

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You are facing an expanding ecosystem of technology supporting digital customer experience, and worse, you are most likely falling behind the cutting edge of digital experience technologies — we all are, it's just moving that quickly.

What's critical is that, given the amount of time we invest in our tools and platforms, we make the right choice of technologies today.

This report covers:

• The current state of digital customer experience technologies
• The TechRadar™ for digital customer experience technologies
• Use cases, business value and outlook for 14 technologies that comprise the core digital customer experience technologies

Read this report to help you plan your next 3 to 5 years of investment in digital customer experience tools.

Understanding the capabilities & business impact of your technology investments