Live Chat’s New ROI

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Live chat has proven itself in the support world by boosting the individual value of each interaction, leading to a fast return on investment.

While the technology is still climbing the adoption curve, it’s plain that support staff can only speak to one person at a time on the phone, and live chat knows no such boundaries.

This whitepaper provides:

• A phase-by-phase guide to implementing a live chat program
• Strategies to improve engagement
  
• Recommended implementation timelines

Get detailed step-by-step implementation plans that will help you extract maximum value from live chat through analytic techniques, reporting recommendations, and tips to improving engagement.