Forrester Report: Customer Experience Trends to Watch in 2013

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Digital touchpoints support an increasingly large percentage of the overall customer experience. Several important digital customer experience trends are emerging and gaining momentum as organizations look to unify the cross-touchpoint experience they deliver in 2013.

This report outlines key trends that make up the modern customer experience landscape:

  • Website designs go from responsive to adaptive
  • Digital experiences become more contextual
  • Devices sync with each other and with products
  • Interfaces become cleaner and touch friendly
  • Information visualization goes mainstream

Understand how you can begin delivering unified digital customer experiences across all your touchpoints.

Digital experience expectations are evolving rapidly, get the latest insights


This content is sponsored by Bridgeline Digital.